We were going to purchase a motorhome from them in November and decided that the time was not right.Due to the way they set it up we paid $399 for a tow bar and $100 as a deposit.
After assuring us that we could get a full refund we have not seen a penny. Several frustrating phone calls later where the salesman ( now a manager), blamed it on the bookkeepers, we still have not seen our $500. Calls to the store mgr. T.J.HAUSER, have not been returned.
We will continue hounding them, make ourselves known at their next rv show and make a complaint with the NY STATE BBB.
WHAT A DISAPPOINTMENT!My only consolation is that we didn't buy the rv and then have to contend with their poor, or non existent service.
This person wrote the review because of problems with payment at Albany Rv. Reviewer claimed that he or she lost $500 and wants Albany Rv to issue a full refund.
The most disappointing in user's experience was poor service, communication and unreliable. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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