We were going to purchase a motorhome from them in November and decided that the time was not right. Due to the way they set it up we paid $399 for a tow bar and $100 as a deposit.
After assuring us that we could get a full refund we have not seen a penny. Several frustrating phone calls later where the salesman ( now a manager), blamed it on the bookkeepers, we still have not seen our $500. Calls to the store mgr. T.J.HAUSER, have not been returned.
We will continue hounding them, make ourselves known at their next rv show and make a complaint with the NY STATE BBB.
WHAT A DISAPPOINTMENT! My only consolation is that we didn't buy the rv and then have to contend with their poor, or non existent service.
Reason of review: Problems with payment.
Monetary Loss: $500.
Preferred solution: Full refund.
I didn't like: Poor service, Communication, Unreliable.