Product: Albany Rv Customer Care Clear all filters (21 of 21 reviews match)
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Took our deposit on Sept 9 2017...the unit it self wasn't coming in until Sept 25.When it came in and the pictures were sent to us we started the loan process. Told them when we would be there to pick it up. TEN MINUTES later someone named Larry, the sales manager...
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Albany Rv Customer Care
#1108870
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We live in Maine Apr-Oct and my trailer goes into storage Nov 1. I spend more money getting temp fixes in Maine to last out the summer Why does it take so long to get service and why don't they at least return calls? I WILL NEVER BUY ANYTHING FROM HERE AGAIN AND I NEVER RECOMMEND ANYONE TO ALBANY RV...
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2.0
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Albany Rv Customer Care
I liked
  • Purchase process was fine
I didn't like
  • Poor service
  • Service
#1105650
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Albany RV had treated us respectfully and fix minor problems My husband and I are at times impatient at times mainly because we both work and don't have time to set up appointments all the time . There were a few minor problems with our new rockwood pop up .We have...
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4.4
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Albany Rv Customer Care
#1100243
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Albany Rv Customer Care Review

#943525
4.8
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Albany rv went above and beyond for customer service. Vinny from the prep. dept. Was great. Everyone treated me very well. Keep up the good work. Rich Wilcox
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Albany Rv Customer Care Review

#943041
4.0
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This company takes your money and you never see them again. Bait and switch on loan terms/interest rates and extended service contracts. The service dept. outright lies about everything, even denying you contacted them to perform warranty swrvice. NEVER purchase en extended warranty through them. File a complaint w the NYS Attorney General's office, they don't like that.
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Albany Rv Customer Care Review

#907272
1.4
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Called Albany RV customer service Monday 8/21/16 left message for Steve to call me back no brake lights . He never return call on Tuesday. Wednesday I sent a email no reply yet its Friday tomorrow very poor service. Guess that I have to confront them inperson like last time . Ill never buy from them again. And I will spread that word to everyone else to .
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Albany Rv Customer Care Review

#889207
1.9
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Totally agree with 58 dissatisfied customers. Make that 59, very nice when buying. Service is absolutely terrible. Left my Motorhome there for 8 days for minor warranty work. They completed absolutely nothing. No communication about what they are doing, can't speak to anyone when you call to get update on service. Even if you ask to speak to the General Manger, you can't.
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My salesperson was very nice and helpful until it was delivered.... I have not heard from her since then... She's probably busy putting out fires from other angry people..... I certainly would not buy something from Albany RV if you have a choice.... There are many...
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Albany Rv Customer Care
#1088874
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We informed our salesman two days after we realized it and he informed us that they threw away everything. No one called us to let us know. That's a lot of money and they could care less. Nobody informed us, nobody got in contact with us, they just threw everything away. We will not be referring anyone to Albany RV...
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Anonymous
Anonymous

That is on you not them.

2.9
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Albany Rv Customer Care
#1079670
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Went to purchase a used camper.Was brought into garage shown a camper they were working on. Replacing a brand new floor over a moldy wet soft original floor. The mold will continue to grow eventually and rot that out. A quick fix for them to make money while your...
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1.0
Product
Albany Rv Customer Care
I didn't like
  • Cover up of mold
#995555
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I bought a new camper, sight unseen-actually had it built with my options at the factory.Ted Finch was my salesman. I picked it up in Orlando since I live in Texas. Orlando RVOne did an excellent job of readying it for delivery. Louie explained all the systems while...
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5.0
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Albany Rv Customer Care
I liked
  • Staff
  • Delivery
  • Ease of purchase
#990026
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1 Star.I agree with most of the other complaints. Zero after sale help or follow up. These clowns did not give me the file to register my Motorhome during my predelivery inspection. As a result I can not register the vehicle. If no action by this afternoon I will be...
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2.4
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Albany Rv Customer Care
#938010
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I paid cash for a used camper $18000.00 Once they rec'd my cash they wouldn't answer emails.Bought in May and they still haven't fixed several broken parts. Stereo speakers. water connectors striped. And all used campers are supposed to be given new queen size...
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Albany Rv Customer Care
#921583
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I would not EVER purchase a unit from Albany RV or any RV One store again. The staff in the service dept will say anything to pacify but nothing even after 2 years gets fixed. We are a younger family I cannot imagine the poor older retired people who have to deal with...
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Sher2016
Sher2016

Make sure you file a complaint with the NYS Attorney General's Office, Consumer Frauds and Protection Bureau. Albany RV flat out lies when it comes to customer service. They...

1.0
Mount Sinai, New York
Product
Albany Rv Customer Care
#895243
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