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This is the timeline to show you how Albany RV treats customers in the Service Department. We will not stand to be treated like this anymore. Please read and tell me if this is acceptable. July 31st- purchased camper August 3rd- picked up camper August 3rd- got to camp...
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1.3
#1399665
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I have bought 4 RVs from Albany RV through the years all Jaycos have never had an issue. This last one a 2017 model 24 rbs had a few minor issues. It took 2 months to get in to get it fixed and they don't service on weekends, so I had to leave work early to bring the...
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2.3
I didn't like
  • After the sale customer service
#1377040
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Albany RV is more interested in selling quantity of units versus taking care of customers. Terrible customer service. We bought a rockwood pop up camper brand new only $12,000 so they didn’t care about us as customers. We recently became stranded in Colorado with a...
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1.7
I didn't like
  • Customer service
#1369730
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Found a camper for sale by Albany RV posted by Emily Walter posted on FaceBook marketplace. Showed it to the wife and she fell in love. We discussed it over the weekend as we were already on vacation and decided to leave the deposit Emily was asking for so the wife...
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#1358449
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Albany Rv - Poor service and lack of communication from the service depa

I have had a work order in since 6/13/18 I had to go to the dealer on 7/15/18. They said they would contact me when parts were in. It is 9/11/18 still have not heard from dealer. When I call I get voicemail. No one returns the voicemail. I am extremely disappointed in this dealership and their service department!!
#1352376
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Albany Rv - No response

After numerous calls and promises and finally a personal visit demanding to speak to manager we finally got satisfaction. Although good prices when you need service after the fact fotget it.
2.3
Details
Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
#1345777
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We have had our Jayco Jayflight camper for 3 years now, bought brand new in september of 2015, and have had several minor issues, but definitely notable. My fiance has attempted to contact them several times a year, and never once has anyone returned our calls or...
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1.5
#1339992
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We purchased our 2018 Thor Axis 24.1 in November 2017. The purchase was fast and easy and we could not ask for a better deal or purchase time and the Customer Service was fantastic. Well that ended on 11/4/17 when we picked up the unit in Latham NY. We noticed a chip...
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3.2
I liked
  • Purchase and the sales person
I didn't like
  • Customer service
#1338895
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I bought my 2017 Jayco 5th wheel brand new and have had nothing but problems with service. They never call you when you leave a message or leave you on hold for long periods of time. I am on my 3rd western area rep and she never even calls me back. Always sends me to...
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2.8
I liked
  • Salesmen
I didn't like
  • Service
#1336216
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Contact Albany Rv

Mailing Address:
Albany RV
48 Rensselaer Ave PO Box 12309
Latham, New York 12110
United States
Phone:
(518) 459-4695
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We bought our brand new 2019 Jayco travel trailer and one month in our hot water did not work. We got zero help. We paid close to 400.00 for service call parts and service. Trying to be reimbursed is crazy difficult you need a letter why you used an outside serviceman...
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1.0
#1334761
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