Latest review first
Albany Rv - I’m happy customer
Let’s start with a new camper I bouts with doors broken and had to call to be replaced also the help sucks had to deal with to many people also tradin value in 2 years drop 50 percent
This is the timeline to show you how Albany RV treats customers in the Service Department. We will not stand to be treated like this anymore. Please read and tell me if this is acceptable. July 31st- purchased camper August 3rd- picked up camper August 3rd- got to camp...Read more
I have bought 4 RVs from Albany RV through the years all Jaycos have never had an issue. This last one a 2017 model 24 rbs had a few minor issues. It took 2 months to get in to get it fixed and they don't service on weekends, so I had to leave work early to bring the...Read more
I didn't like
- After the sale customer service
Albany RV is more interested in selling quantity of units versus taking care of customers. Terrible customer service. We bought a rockwood pop up camper brand new only $12,000 so they didn’t care about us as customers. We recently became stranded in Colorado with a...Read more
Found a camper for sale by Albany RV posted by Emily Walter posted on FaceBook marketplace. Showed it to the wife and she fell in love. We discussed it over the weekend as we were already on vacation and decided to leave the deposit Emily was asking for so the wife...Read more
Albany Rv - Poor service and lack of communication from the service depa
I have had a work order in since 6/13/18 I had to go to the dealer on 7/15/18. They said they would contact me when parts were in. It is 9/11/18 still have not heard from dealer. When I call I get voicemail. No one returns the voicemail. I am extremely disappointed in this dealership and their service department!!
Albany Rv in Latham, New York - No response
After numerous calls and promises and finally a personal visit demanding to speak to manager we finally got satisfaction. Although good prices when you need service after the fact fotget it.
We have had our Jayco Jayflight camper for 3 years now, bought brand new in september of 2015, and have had several minor issues, but definitely notable. My fiance has attempted to contact them several times a year, and never once has anyone returned our calls or...Read more
We purchased our 2018 Thor Axis 24.1 in November 2017. The purchase was fast and easy and we could not ask for a better deal or purchase time and the Customer Service was fantastic. Well that ended on 11/4/17 when we picked up the unit in Latham NY. We noticed a chip...Read more
- Purchase and the sales person
I didn't like
- Customer service
I bought my 2017 Jayco 5th wheel brand new and have had nothing but problems with service. They never call you when you leave a message or leave you on hold for long periods of time. I am on my 3rd western area rep and she never even calls me back. Always sends me to...Read more
I didn't like
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