Albany Rv - Rush job with a yes man
We bought a 2016 Jayco (new) and were told we would get an hour long tutorial on how to work EVERYTHING, well it turned into a 15 minute hurry up and a 'We need it off the lot today" thing. We were not told about all the shut offs for the hot water tank and not it is broken and the camper flooded out when we hooked it up.
Along with many other issues we have had with things breaking this year or leaking. When we called they told us there was nothing they could do and our Jayco Warranty was not coving it either. A Bumper to Bumper Warranty means nothing? I have called only to be hung up on or told "There is nothing we can do for you without you paying us to fix it".
Customer service is a joke and once you own the camper they want nothing to do with you.
We waited for 2 hours to ask questions only to be told they service department left and didn't have time to help us. I will never buy a camper for them and I will tell everyone to stay far far away from them.
Reason of review: Warranty issue.
Albany Rv Cons: Customer service, We have been lied to.
Location: 48 Rensselaer Ave, Latham, NY 12110, USA
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Please avoid publishing any personal information and promotional content
thank you, thats too bad